Technical Support Policy

Last Updated: 11/08/2023

  • Scope of Technical Support

 T3X2R is committed to providing free technical support to customers who have purchased our designs/devices (“Services”). Technical support is limited to issues related to the operation and use of our designs/devices.

  • Contact Method

   Customers requiring technical support should contact us via our technical support email: [technical support email]. This is the only valid communication channel to receive technical assistance.

  • Business Hours

   Our technical support team handles support requests during our standard business hours, which are 8h. to 16h. from Monday to Friday, GMT-5. Requests sent outside of these hours will be addressed on the next business day.

  • Covered Issues

   Free technical support is provided exclusively for matters related to our designs/devices, including:

   – Technical issues with the operation of our designs/devices.

   – Questions related to the installation and configuration of our designs/devices.

   – Clarifications on features and functionalities of our designs/devices.

  • Excluded Matters

   Free technical support does not include assistance for:

   – Issues caused by unauthorized modifications to our designs/devices.

   – Integration with third-party products or services not specified in our documentation.

   – Customisation of our designs/devices beyond what is documented for the product.

  • Response Time

   Our aim is to provide a response to support requests within 24 hours during standard business hours. However, the resolution time may vary depending on the complexity of the issue.

  • Updates and Patches

T3X2R reserves the right to provide updates and patches for our designs/devices at its discretion. Customers will receive update notifications via their contact email address, as described in our Update Policy.

  • Modifications to the Technical Support Policy

   We reserve the right to modify this Technical Support Policy at any time. Modifications will be effective upon publication on our website. We recommend reviewing this policy regularly.

If you have any questions or need technical assistance, please contact our technical support team at [technical support email].

Thank you for choosing our services.