Refund and Returns Policy

Thank you for purchasing our digital service. At T3X2R, customer satisfaction is our priority. We guarantee the operation of devices/services which have been tested and work in the compatible systems described in the required system.
Below is a summary of our refund policy and the steps to request a refund:

Non-refundable Cases

We cannot refund any purchases under responsibility for operating system dependent bugs, misconfiguration, minimum system requirements, host software bugs (Ableton), or runtime software bugs (Max) and follow cases:

  • Unauthorized Use: No refunds if the device is used against our licensing agreement or is distributed without authorization on digital platforms.
  • Incompatibility Issues: Customers are responsible for verifying system (hardware and software) compatibility before purchase. No refunds for incompatibility.
  • Change of Mind: Refunds are not offered for change of mind.
  • Third-party software: Incompatibility with vst and plug-ins is not grounds for a refund. Compatibility guaranteed only with native Live instruments and audio.

Eligible for Refund:

If our designs do not work, or do not output graphics and technical support is not able to solve them and all of the following items apply, you can request a refund.

  • Not as Described: If the device doesn’t match the description on our website or marketing materials, you may request a refund.
  • Technical Issues: Eligible for a refund if technical issues prevent the device from functioning properly and we can’t fix it.
  • Recent Purchases: Only purchases made within the last 14 days and that apply the above items are eligible for refund consideration.

Refund Process:

  • Contact Us: Email our customer service at info@t3x2r.com with order number and the issue.
  • Review: We’ll review your request, possibly asking for more information or screenshots.
  • Approval: If approved, we process to refund within 1-7 business days.
  • In case of refund: we’re sorry but we have to keep the Stripe or credit card fees (approx 4%). You will receive a full refund less those fees.

Suggestions:

  • Read the user manual before, during and after using our designs.
  • Write us for inquiries.
  • Check the minimum hardware requirements.

Need help?

Contact us at info@t3x2r.com for questions related to refunds and returns.