Refund and Returns Policy

Thank you for purchasing our digital service. At T3X2R, customer satisfaction is our priority. We guarantee the operation of devices/services which have been tested and work in the compatible systems described in the required system.
Below is a summary of our refund policy and the steps to request a refund:

Non-refundable Circumstances:

We cannot refund any purchases under responsibility for operating system dependent bugs, misconfiguration, minimum system requirements, host software bugs (Ableton), or runtime software bugs (Max) and the following cases:

Change of Mind: Refunds are not offered for change of mind.
Incompatibility Issues: Customers are responsible for verifying system compatibility before purchase. No refunds for incompatibility.
Unauthorized Use: No refunds if the device is used against our licensing agreement or if pirated.
Digital Nature of Products: All products are delivered as digital files without DRM or license restrictions, meaning that once delivered, they remain in the customer’s possession permanently and cannot be disabled, returned, or revoked.
Wrong Product Purchase: If the wrong product is purchased due to customer error, refunds are not available. In some cases, and at our sole discretion, we may offer a discount towards the correct product, calculated excluding payment processor fees.
Right of Withdrawal: The right of withdrawal does not apply to digital goods delivered immediately after purchase, in accordance with applicable consumer protection laws.

Eligible for Refund:

If our designs do not work, or do not output graphics and technical support is not able to solve them and all of the following items apply, you can request a refund.

Not as Described: If the device doesn’t match the description on our website or marketing materials, you may request a refund.
Technical Issues: Eligible for a refund if technical issues prevent the device from functioning properly and we can’t fix it.
Recent Purchases: Only purchases made within the last 14 days and that apply the above items are eligible for refund consideration.

Refund Process:

Contact Us: Email our customer service at info@t3x2r.com with order number and the issue.
Review: We’ll review your request, possibly asking for more information or screenshots.
Approval: If approved, we process to refund within 1-7 business days.
In case of refund: we’re sorry but we have to keep the Stripe or credit card fees (approx 4%). You will receive a full refund less those fees.

Suggestions:

Read the user manual before, during and after using our designs.
Write us for inquiries.
Check the minimum hardware requirements.

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